COVID-19: Our focus is on your financial needs during these uncertain times

Dear Member,

We are here to help you.

As financial institutions are an essential service, Co-op Credit Union remains open to serve members during the shelter-in-place order declared by Governor Walz on March 25th.

You and your family may be worried about the coronavirus disease (COVID-19), but we want you to know we are here for you as we always have been. Your deposits are safe and insured. We’re not going anywhere, because at its core, our credit union is not a building or a business, it’s people unified for a common goal.

The health and safety of our members and staff remain a top priority.  Therefore, our lobbies at all our branches are temporarily closed.  Our drive-up lanes at all locations remain open regular hours to handle your financial transactions.  Staff will remain at our branches to provide service and support to our members as best we can.  Please call to request an appointment for necessary services such as safe deposit box access.

If you’ve been impacted by this pandemic, our staff is dedicated to helping you through these uncertain times. Now, more than ever, we are here to support our members.

Your money is safe and insured.

There are a lot of things to worry about these days, but the safety of your money in your credit union isn’t one of them.  Your money is safe, and your accounts are fully insured by the National Credit Union Share Insurance Fund (NCUSIF) up to $250,000.  There is no risk to keeping money in your account, but there are countless risks to holding cash.

We’re here if you need any additional assistance.

COVID-19 has cancelled, postponed, and slowed down much of American life, but the nation’s financial system operations are still strong. You can meet nearly all of your financial needs without leaving your home. If you do not have it on your mobile phone, now is a good time to download our app (CCU on the Go) or sign up for online access visit at our website.  You can transfer and deposit money, and pay bills through your debit card or pay your Co-op Credit Union Credit Card bill.

Furthermore, we encourage you to review the following guidance from the CDC, law enforcement, and Minnesota’s Attorney General:

The CDC is recommending using tap and electronic payments to minimize the risk of spreading COVID-19.  Information can be found at:

Minnesota’s Attorney General Keith Ellison has advised consumers to be hyper-aware of COVID-19 scams and report price gouging.  Information can be found at:

The COVID-19 situation is an unprecedented time filled with uncertainty. We are committed to meeting the financial needs of our members through this evolving situation.  Please know that we understand the importance of our service and the responsibility that entails.  One thing you can be certain of your credit union is here for you.


Kayla Reiffenberger
President / CEO

Co-op Credit Union
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